Accessible customer service
The need to be accessible is often talked about in isolation and it becomes this 'big thing' that you have to do alongside everything else. That can be overwhelming and sometimes it's just not that easy to know where to start.
Yes, being accessible is a legal requirement. But rather than treating accessibility as an extra set of rules, it's really about providing good customer service. And the ultimate aim is that it isn't a big deal for anyone, it just happens.
How MeIncluded can help your business
By becoming a MeIncluded member you will gain valuable insight into what really matters to your customers, driving up satisfaction, help you meet your legal obligations and become a market leader. We are totally independent and do not 'pay' for reviews.
We offer a choice of unique service improvement packages to suit you, providing exclusive customer insight, business intelligence and support that will help your business grow.
We can also offer you the MeIncluded ACEscore™ - a unique benchmark tool that looks at how easy it is - or not - for people with disabilities to use businesses. Our aim is to utilise this valuable customer insight to work with businesses and improve standards, making the world more accessible and inclusive for everyone.
Why make your business more accessible?
- It's good for your business - it's not just disabled people who benefit; it's their families and friends - in fact just about anyone who wants to use your service
- We're getting older - by 2025 more than a third of the UK's population will be over 55
- We're living longer - impairments and disabilities increase substantially after the age of 45
Remember, it’s the law to make your business accessible
The costs of doing nothing
of disabled customers have ‘walked’ away from a retailer’s premises because they did not cater adequately for them*
7 out of10
(70%) had left a high street shop
had left a restaurant, pub or club and 27% had left a supermarket*