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Customer insight data is one of the most valuable things your business owns. By becoming a MeIncluded member you can hear first hand what matters to your customers, making sure you have an inclusive customer insight strategy and help meet your obligations under the Equality Act.

We offer three different service improvement membership packages - Associate, Executive or Partner - which you can sign up to for between 1 and 5 years. The table below explains the benefits you will receive in each of the membership packages

Membership fees reflect the size of your business so you can make sure you get value for money as well as demonstrating your company's commitment to improving accessibility.

Contact Us

For more information, please contact us on the details below:

Call us
0800 6122676

The benefits

Associate Executive Partner
Support and resources

Access to exclusive insight on what your customers are saying about how accessible your venues and services are

The ability to respond to what people are saying about your business on our review website

Information, trends and performance analysis abour your specific trading sector

UK regional information, trends and performance analysis

AceScore - a unique measure of Accessibility Customer Effort for your business

The MeIncluded digital logo for use on your website and other documents

MeIncluded window stickers and plaques to show your support for improving accessibility

A Relationship Manager assigned to support your business

Knowledge and Networking

The chance to showcase your initiatives and success stories

A quarterly newsletter focusing on trends, best practice and success stories

Relationship building opportunities with charities and other service providers

Business Development

Discounted rates on a choice of one of four of our business consultancy packages to help improve your performance and compliance requirements

Business information - directed surveys, mystery shopping, focus groups - to analyse results and provide guidance on how to improve performance

Analysis and improvement plans based on customer satisfaction feedback, net promotor and our exclusive Accessibility Customer Effort score - AceScore

The chance to achieve a national AceScore accreditation mark based on the voice of the customer recognising best performance in your sector