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Privacy & Terms

Your Privacy

You’re reading this because you care about what we do with your information. And so do we. At MeIncluded we want you to trust and have confidence in our website. We want you to know that we will never ever sell, lend or trade your details with other companies and businesses. There is nothing worse than being bombarded with emails from companies you’ve never heard of trying to sell you stuff.

In this Privacy Policy and Terms and Conditions we explain why we collect your personal information, how we use it and keep it secure. We're sorry that much of it is quite technical but we are looking at a way to make it more accessible.

Collecting and using personal information

Personal information means any information that may be used to identify you. Like you name, email address, or your age range.

You can browse our web site without giving us any personal information. We use several products to help us see how people are using our web site, so we can learn what you like and what you don’t like. We only collect anonymous, group statistics.

However, by registering your email address with us ... which is classified as 'personal information' in data protection language ... adds more weight to the value of your feedback . But you don’t have resgister if you don’t want to.


In May 2018 new law comes into place called the General Data Protection Regulations - GDPR as its better known. This places responsibilities on organisations who capture personal information. As we collect email addresses we treat this very seriously.

Under the regulations you can ask for your personal information to be forgotten - thats means deleted from our records. So if you want to do that please contact us at

We never share your information with other organisations but if you have a complaint to make about how we have used your information then please contact us at

Children and Privacy

If you’re aged 18 or under you need to get permission to register on our site from a parent or guardian.

How we use Cookies

A cookie is a delicious biscuit. But it’s also information that is sent to your computer when you visit a website. It’s a clever little thing because when you visit the website again, the cookie allows that site to recognise your browser and makes the website easier to use. A cookie cannot give us access to your computer or to more information than you give us. Most web browsers automatically accept cookies, but if you’ve changed your browser and deactivated cookies, you can still view the publicly available information on our website. And a last tip from us. If you share a computer with other people don’t forget to log off when you’ve finished your turn.

Link to other web sites

Our website contains links to information on other web sites. We are not responsible for the protection and privacy of any information that you give them when you visit their sites. If you have any questions about how another site uses your information you’ll need to check their Privacy Policy.

Access to your personal information

You have a right to access the personal information that we hold. We may need to charge a small fee to cover our costs. If we do we will let you know.

Updating your personal information

Something changed? You can update your details by going into My Account. You can unsubscribe to general mailing at any time by clicking the unsubscribe link at the bottom of our newsletter, or you can email us on

Your consent

By using our web site, you agree to the collection and use of the information you give us in the way we’ve explained in our Privacy Policy. Things change, so we may need to update our Privacy Policy in the future. If we do, we’ll share any changes on this page.

We hope that’s reassured you. But if you have any questions drop us a line at:

Terms and Conditions

These are the terms and conditions of the website, applications and mobile – all referred to here as “this website”.

This website is offered to you on the condition that you accept the terms, conditions and notices set out below – referred to here as the "Agreement". In the Agreement, the terms "we", "us", "our" and "MeIncluded" refer to MeIncluded Limited – a company registered in the United Kingdom. Our company reference number is 9957258. The term "you" refers to someone using this website. 

Please read this Agreement carefully. It contains information about your legal rights and how any disputes will be handled. By visiting or contributing to this website you agree that you have read and understood our terms and agree to be bound by them. If you do not accept this Agreement you are not authorised to use this website. We retain the right to deny access to this website and to the services we offer, at any time and for any reason.

We may change or modify this Agreement in the future. If you continue to use the website after such a change you are indicating that you accept the modified Agreement. Revisions will take effect as soon as the page is posted, and we will make it clear when the Agreement was last revised at the bottom of this page. We will let our members know about any material changes to these terms and conditions either by email or by putting a notice on the website. Please visit this page from time to time to review the most up-to-date version of the Agreement.

If you don’t understand anything in this Agreement, please take legal advice before accessing or using this website.

About this website

This website is provided to help you gather accessibility information about businesses and/or service providers, to enable you to post personal opinions on accessibility-related issues, to gather feedback and generate customer insight that will be shared with business/service providers to improve accessibility, and to promote improvement services for business/service providers. 

Using the website

As a condition using this website, you agree that:
(i) all the information you supply is true, accurate, current and complete. 
(ii) if you have a account, you will keep your account information secure and will supervise and be responsible for use of your account by anyone else. 
(iii) you are aged 13 or over.  

Copying, transmitting, reproducing, replicating, posting or redistributing any content from this website is not allowed without written permission in advance from MeIncluded. To ask for permission please write to us at

You will never be charged for using the website. However, the website contains links to third-party websites owned by independent service providers or retailers. Some of these third parties may charge you for using their content or services. Please check carefully whether you will be charged before proceeding with any transaction with a third party. 

Where MeIncluded provides details of charges, it does so for your information only. We do not guarantee that this information is accurate, nor are we responsible for the content or services provided on third party websites.

The content on this website (and the infrastructure used to provide it) is the property of MeIncluded. This includes messages, data, information, text, photos, graphics, video, maps, icons, software, code or other material.  

You must not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this website. You also agree not to:
(i) use this website or its content for commercial purposes;
(ii) access, monitor or copy any content or information on this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
(iii) violate the restrictions in any robot exclusion headers on this website or bypass other measures in place to prevent or limit access to this website;
(iv) take any action that places, or may place, an unreasonable or disproportionately large load on our infrastructure;
(v) deep-link to any portion of this website for any purpose without our express written permission;
(vi) "frame", "mirror" or otherwise incorporate any part of this website into any other website without our prior written permission; or
(vii) attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by MeIncluded in connection with the website or the services.

Deleting your account

You have the right to delete your account and reviews and comments you have made. To do so please write to us at

Your contributions towards the website

When you contribute reviews, questions, comments, suggestions, ideas or similar (referred to here as “submissions”) you grant us and our affiliates a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to 
(a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such submissions throughout the world in any media (existing or created in the future), for any purpose; and 
(b) use the name that you submit in connection with such submission. 
(c) share the details of your submission(s) – but not your personal details – with business and service providers. 
You acknowledge that we may include your name alongside your submissions. You also grant us the right to take legal action against anyone who violates your or MeIncluded's rights relating to your submissions.

We do not edit or control the user messages posted to or distributed on this website and will not be responsible or liable for them. But we reserve the right to remove any user messages and/or content without notice.

By using the website, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through this website any of the following:
a. Any message, data, information, text, graphics, code or any other material ("content") that is false, unlawful, misleading, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, or advocates harassment of another person, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
b. Content that is patently offensive to the online community, such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
c. Content that would constitute, encourage, promote or provide instructions for a conduct of an illegal activity, criminal offence, give rise to civil liability, violate the rights of any party in any country of the world, or that would otherwise create liability or violate any local, state, national or international law;
d. Content that provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
e. Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. In particular, content that promotes an illegal or unauthorised copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to get around manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
f. Content that impersonates any person or entity or otherwise misrepresents your association with a person or entity, including MeIncluded;
g. Unsolicited promotions, mass mailings or "spamming", transmission of "junk mail", "chain letters", political campaigning, advertising, contests, raffles, or solicitations;
h. Content containing commercial activities and/or sales such as contests, sweepstakes, barter, advertising, and pyramid schemes, without our written permission in advance;
i. Private information of any third party, including (bit not limited to) surname (family name) addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
j. Restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
k. Viruses, corrupted data or other harmful, disruptive or destructive files;
l. Content that is not related to the topic of the interactive area(s) in which it is posted;
m. Content or links to content that, in the sole judgment of MeIncluded, (a) violates the previous subsections, (b) is objectionable, (c) restricts or inhibits anyone else from using or enjoying the website, or (d) which may expose MeIncluded, its affiliates or its users to any harm or liability of any type.

We are not responsible and assume no liability for any content posted, stored or uploaded by you or any third party, nor for any loss or damage that it may cause. We are not liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter in posting content that could leave you open to such things. 

Although we are not obliged to screen, edit or monitor any of the content posted to or distributed on this website, we can remove, screen, translate or edit it at any time and for any reason, or to have these actions carried out by a third party. You are responsible for creating and paying for any backup copies of any content that you post or store on this website.

Liability disclaimer

We cannot guarantee the accuracy of in the information about of any business or service provider displayed on this website – and are not liable for any error in it. 

We do not endorse, recommend or advise on the suitability of the information, software, products, and services contained on this website. All such information, software, products, and services are provided "as is" without warranty of any kind. 

You use this website at your own risk and we are not responsible for any losses or business interruption that arise from your use of it. This includes (but is not limited to) your reliance on reviews and opinions, information, linked sites, products and services obtained through the website, and any computer viruses that occur through display or use of the website.


You agree to defend and indemnify MeIncluded (and its affiliates and any of their officers, directors, employees and agents) from any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses including reasonable legal and accounting fees, brought by third parties as a result of:
• (i) your breach of this Agreement or the documents referenced within it;
• (ii) your violation of any law or the rights of a third party; or
• (iii) your use of this website.

Links to third party sites

This website may contain links to external websites. We do not control these websites and are not responsible for their content or practices. It is your responsibility to ensure that any links you follow or software you download (whether from this or other websites) is free of viruses, worms, trojan horses, defects and other destructive items. 

Where we include links to other websites it does not imply that we endorse them or have any association with their operators. In some cases you may be asked by a third party site to link your MeIncluded profile to a profile on another third-party site. It is up to you to decide whether to do so. Any decision to allow this information to be linked can be reversed (through the third party site) at any time.

Software available on this website

Unless we state otherwise, the content of this website is presented solely to provide information about and to promote MeIncluded's services, websites, partners and other products available in the United Kingdom.

If you access this website from outside the United Kingdom, you are responsible for compliance with any applicable local laws. We offer no advice or opinion on whether the website is appropriate or available for use outside the United Kingdom. 

Any software available to download from this website ("software") is the copyrighted work of MeIncluded, or MeIncluded affiliates, or other third party software as identified. Your use of this software is governed by the terms of any end-user licence agreement that accompanies, or is included with, the software ("the Licence Agreement"). You may not install or use any software that is subject to a Licence Agreement unless you first agree to the Agreement. For any software available to download on this website that is not accompanied by a Licence Agreement, we grant you a limited, personal, non-transferable licence to use the software for viewing and using this website in accordance with this Agreement and for no other purpose.

All software contained on this website (including HTML, XML, Java code and Active X controls) is owned by MeIncluded and/or its affiliates, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the software is prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
You may not copy or reproduce the software to any other server or location for further reproduction or redistribution. Individual Licence Agreements determine the warranty on the software. 

Copyright and Trademark notices

All contents of this Website are: ©2016 MeIncluded. All rights reserved. MEINCLUDED, the Mei(tick) logo, ACEscore, AceScore, Accessibility Customer Effort score and all other product or service names or slogans displayed on this website are registered and/or common law trademarks of MeIncluded and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of MeIncluded or the applicable trademark holder. 
The look and feel of this website (including all page headers, custom graphics, button icons and scripts) is the service mark, trademark and/or trade dress of MeIncluded and may not be copied, imitated or used, in whole or in part, without the prior written permission of MeIncluded. All other trademarks, registered trademarks, product names and company names or logos mentioned on this website are the property of their respective owners. Any references to products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply an endorsement, sponsorship or recommendation by MeIncluded.

Our policy on illegal content 

If you have any complaints or objections to content (including user messages) posted on this website, or if you believe that material or content posted on this website infringes a copyright that you hold, please contact us immediately at and we will investigate. Following this investigation we will take all reasonable action to remove illegal content within a reasonable period of time.

Modification to the service

We may change, suspend or discontinue any aspect of the MeIncluded service at any time. This includes the availability of any feature, database or content. We may also impose limits on certain features and services or restrict your access to all or part of this website (without notice or liability) for technical or security reasons, to prevent against unauthorised access, loss or destruction of data, or where we consider that you are in breach of any provision of this Agreement or of any law or regulation.

Jurisdiction and governing law

This website is operated by a United Kingdom entity and this Agreement is governed by the laws of the United Kingdom. Through this agreement you consent to the exclusive jurisdiction and venue of courts in the United Kingdom for all disputes relating to the use of this website.

You agree that any claim you may have against MeIncluded (arising from or relating to this website) must be heard and resolved in a court of competent subject matter jurisdiction located in the United Kingdom. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions. 

Mobile licences 

Parts of MeIncluded mobile software may use copyrighted material. We will always acknowledge copyrighted material where applicable. Specific terms may apply to the use of certain MeIncluded mobile applications. 

Anti slavery policy

Our anti slavery policy can be read at the following link.

General bits and pieces

You agree that no joint venture, agency, partnership, or employment relationship exists between you and MeIncluded as a result of this Agreement or use of this website.

Our compliance with this Agreement is subject to existing laws and legal process. Nothing in this Agreement limits our right to comply with law enforcement or other governmental or legal requirements relating to your use of this website, or information provided to or gathered by us. You agree that you will bring any claim or cause of action relating to your access or use of this website within two years from the date on which such claim or action arose or accrued. Otherwise, such claim or cause of action will be waived irrevocably.

This Agreement (and any other terms and conditions referred to within it) constitutes the entire agreement between you and MeIncluded with respect to this website. It supersedes any other electronic, oral and written communications and proposals between you and MeIncluded. 

A printed version of this Agreement (and of any notice given in electronic form) shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement. It will be subject to the same conditions as other business documents and records that were generated and maintained in printed form. 

The website may not always be updated regularly and consequently is not required to register as editorial product under any relevant law.

Fictitious names of companies, products, people, characters, and/or data mentioned on this website are not intended to represent any real individual, company, product, or event.