emailCreated by Curvefrom the Noun Project
Press enter to skip navigation

Font size:


Page colour:


Terms & Conditions

Terms and Conditions

Here are the terms and conditions of the website or mobile properties, including related applications (collectively, this "Website"). 
This Website is provided solely to assist customers in gathering information relating to accessible business and/or service providers, posting individual opinions of accessibility related issues, to provide customer insight which will be shared with business and service providers in order to improve accessibility and to promote service improvement services for business and service providers.

The terms "we", "us", "our" and "MeIncluded" refer to MeIncluded Limited, a company registered in the United Kingdom, company reference number 9957258. The term "you" refers to the customer visiting the Website and/or contributing content on this Website.

This Website is offered to you conditioned upon your acceptance without modification of any/all the terms, conditions, and notices set out below (collectively known as the "Agreement"). 

By accessing or using this Website in any manner, you agree to be bound by the Agreement and represent that you have read and understood its terms. 
Please read the Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions you are not authorised to use this Website.

We may change or otherwise modify the Agreement in the future in accordance with the Terms and Conditions herein, and you understand and agree that your continued access or use of this Website after such change signifies your acceptance of the updated or modified Agreement. We will note the date that revisions were last made to the Agreement at the bottom of this page, and any revisions will take effect upon posting. We will notify our members of material changes to these terms and conditions by either sending a notice to the email address provided to us at registration or by placing a notice on our Website. Be sure to return to this page periodically to review the most current version of the Agreement.


As a condition of your use of this Website, you agree that 
(i) all information supplied by you on this Website is true, accurate, current and complete, 
(ii) if you have a account, you will make sure your account information is kept secure and will supervise and be completely responsible for any use of your account by anyone other than you, 
(iii) you are 13 years of age or older in order to register for an account and contribute to our Website and 
(iv) you possess the legal authority to enter into this Agreement and to use this Website in accordance with all terms and conditions herein.

MeIncluded does not knowingly collect the information of anyone under the age of 13 and we retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

Copying, transmission, reproduction, replication, posting or redistribution of the Website Content or any portion thereof is strictly prohibited without the prior written permission of MeIncluded. To request permission contact MeIncluded at

Users of the Website will not incur any charges for using it in accordance with these Terms and Conditions. 

However, the Website contains links to third-party websites which are operated and owned by independent service providers or retailers. Some of these third-parties may charge a fee for use of certain content or services they provide. So you should take whatever steps you feel you should or which are necessary or appropriate before proceeding with any transaction with any third party to determine whether a charge will be incurred. 

Where MeIncluded provides details of charges on the Website, such information is provided for convenience and information purposes only. MeIncluded in no way guarantees that this information is correct nor is it in anyway responsible for content or services provided on such third party websites.


The content and information on this Website (including, but not limited to, messages, data, information, text, photos, graphics, video, maps, icons, software, code or other material), as well as the infrastructure used to provide such content and information, is the property of MeIncluded. 

As part of the Agreement you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
(i) use this Website or its contents for any commercial purpose;
(ii) access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
(iii) violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
(iv) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
(v) deep-link to any portion of this Website for any purpose without our express written permission;
(vi) "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization; or
(vii) attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by MeIncluded in connection with the Website or the services.


You have the right to delete your account and reviews and comments you have made. To do so contact us at


We value the fact you have taken time to go to our website and leave feedback. Please be aware that by submitting content to this Website by email, postings on this Website or otherwise, including any reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant MeIncluded and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to 
(a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised, for any purpose; and 
(b) use the name that you submit in connection with such Submission. 
(c) Share the details of your submission(s) – but not you personal details - with business and service providers as  customer insight information

You acknowledge that MeIncluded may choose to provide attribution of your comments or reviews at our discretion. You further grant MeIncluded the right to pursue at law any person or entity that violates your or MeIncluded's rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary.

MeIncluded does not edit or control the User Messages posted to or distributed on this Website and will not be in any way responsible or liable for such User Messages. 
But we still reserve the right for any reason in its sole discretion to remove without notice any User Messages and/or Site Content.

By using the website, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through this Website any of the following:
a. Any message, data, information, text, graphics, code or any other material ("Content") that is false, unlawful, misleading, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, or advocates harassment of another person, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
b. Content that is patently offensive to the online community, such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
c. Content that would constitute, encourage, promote or provide instructions for a conduct of an illegal activity, criminal offense, give rise to civil liability, violate the rights of any party in any country of the world, or that would otherwise create liability or violate any local, state, national or international law
d. Content that provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
e. Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. In particular, content that promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
f. Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including MeIncluded;
g. Unsolicited promotions, mass mailings or "spamming", transmission of "junk mail", "chain letters", political campaigning, advertising, contests, raffles, or solicitations;
h. Content containing commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes;
i. Private information of any third party, including, without limitation, surname (family name) addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
j. Contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
k. Viruses, corrupted data or other harmful, disruptive or destructive files;
l. Content that is unrelated to the topic of the Interactive Area(s) in which such Content is posted; or
m. Content or links to content that, in the sole judgment of MeIncluded, (a) violates the previous subsections herein, (b) is objectionable, (c) which restricts or inhibits any other person from using or enjoying the Interactive Areas or this Website, or (d) which may expose MeIncluded or its affiliates or its users to any harm or liability of any type.

MeIncluded takes no responsibility and assumes no liability for any Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is MeIncluded liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of interactive services, MeIncluded is not liable for any statements, representations or Content provided by its users in any public forum, personal home page or other Interactive Area. 

Although MeIncluded has no obligation to screen, edit or monitor any of the Content posted to or distributed through any Interactive Area, MeIncluded reserves the right, and has absolute discretion, to remove, screen, translate or edit without notice any Content posted or stored on this Website at any time and for any reason, or to have such actions performed by third parties on its behalf, and you are solely responsible for creating backup copies of and replacing any Content you post or store on this Website at your sole cost and expense.

If it is determined that you retain moral rights (including rights of attribution or integrity) in the Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the Content by MeIncluded or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the Content; and (d) you forever release MeIncluded, and its licensees, successors and assigns, from any claims that you could otherwise assert against MeIncluded by virtue of any such moral rights.

Any use of the website in violation of the foregoing violates the terms of this Agreement and may result in, among other things, termination or suspension of your rights to use the website.


Please read this section carefully. This section limits MeIncluded liability to you for issues that may arise in connection with your use of this website. If you do not understand the terms in this section or elsewhere in the agreement, please take legal advice for clarification before accessing or using this website.

The information and services published on this website may include inaccuracies or errors, including. Meincluded does not guarantee the accuracy of, and disclaim all liability for, any errors or other inaccuracies relating to the information and description of any business or service provider displayed on this website. 
MeIncluded make no representations of any kind about the suitability of the information, software, products, and services contained on this website (site content) or any portion therof for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by MeIncluded. All such information, software, products, and services are provided "as is" without warranty of any kind. 

MeIncluded disclaim all warranties, conditions, or other terms of any kind that this website, its servers or any email sent from MeIncluded, are free of viruses or other harmful components. To the maximum extent permitted under applicable law MeIncluded hereby disclaims all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions or terms of any kind as to merchantability, fitness for a particular purpose, title, quiet possession and non-infringement.

Meincluded also expressly disclaims any warranty, representation, or other term of any kind as to the accuracy or proprietary character of the site content.
Nothing in this agreement shall exclude or limit MeIncluded's liability for (i) death or personal injury caused by negligence; (ii) fraud; (iii) fraudulent mis-statement (iv) deliberate breach or gross negligence (v) any other liability which cannot be excluded under applicable law.

Subject to the foregoing, you use this website at your own risk and in no event shall the MeIncluded (or their officers, directors and affiliates) be liable for any direct, indirect, punitive, incidental, special, or consequential losses or damages or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption of any type arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon reviews and opinions appearing on this website; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if MeIncluded has been advised of the possibility of such damages.

These terms and conditions and foregoing liability disclaimer do not affect mandatory legal rights that cannot be excluded under applicable law.


You agree to defend and indemnify MeIncluded and its affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
• (i) your breach of this Agreement or the documents referenced herein;
• (ii) your violation of any law or the rights of a third party; or
• (iii) your use of this Website.


This Website may contain hyperlinks to websites operated by parties other than MeIncluded. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. 
Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. In some cases you may be asked by a third party site to link your profile on MeIncluded to a profile on another third party site. Choosing to do so is purely optional, and the decision to allow this information to be linked can be disabled (with the third party site) at any time.


Unless otherwise specified, the materials on the websites are presented solely to provide information regarding and to promote MeIncluded's services, websites, partners and other products available in the United Kingdom, its territories, possessions and protectorates. The MeIncluded websites are controlled and operated by MeIncluded from its offices in the United Kingdom. 
MeIncluded makes no representation that materials on the MeIncluded websites are appropriate or available for use outside of the United Kingdom. Those who choose to access the MeIncluded website from outside of the United Kingdom do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable. 

Any software that is made available to download from the MeIncluded websites ("Software") is the copyrighted work of MeIncluded, or MeIncluded affiliates, or other third party software as identified. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nontransferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.


All contents of this Website are: ©2016 MeIncluded. All rights reserved. MeIncluded is not responsible for content on websites operated by parties other than MeIncluded. MEINCLUDED, the Mei(tick) logo, ACEscore, AceScore, Accessibility Customer Effort score and all other product or service names or slogans displayed on this Website are registered and/or common law trademarks of MeIncluded and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of MeIncluded or the applicable trademark holder. 
In addition, the look and feel of this Website, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of MeIncluded and may not be copied, imitated or used, in whole or in part, without the prior written permission of MeIncluded. All other trademarks, registered trademarks, product names and company names or logos mentioned in this Website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by MeIncluded.

Notice and Take-Down Policy for illegal content

MeIncluded operates on a "notice and takedown" basis. If you have any complaints or objections to material or content including User Messages posted on this Website, or if you believe that material or content posted on this Website infringes a copyright that you hold, please contact us immediately by following our notice and takedown procedure. To do this email us at and we will investigate the issue. Once this procedure has been followed MeIncluded will make all reasonable endeavours to remove illegal content within a reasonable time.


MeIncluded may change, add or delete these Terms and Conditions or any portion thereof from time to time in its sole discretion where it deems it necessary for legal, general regulatory and technical purposes, or due to changes in the services provided or nature or layout of the Website. Thereafter, you expressly agree to be bound by any such amended Terms and Conditions.

MeIncluded may change, suspend or discontinue any aspect of the MeIncluded service at any time, including availability of any feature, database or content. MeIncluded may also impose limits on certain features and services or restrict your access to all or parts of the Website or any other MeIncluded web site without notice or liability for technical or security reasons, to prevent against unauthorised access, loss of, or destruction of data or where we consider in our sole discretion that you are in breach of any provision of these Terms and Conditions or of any law or regulation and where it decides to discontinue providing a service.



This Website is operated by a United Kingdom entity and this Agreement is governed by the laws of the United Kingdom. You hereby consent to the exclusive jurisdiction and venue of courts in the United Kingdom and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of this Website. 

You agree that all claims you may have against MeIncluded arising from or relating to this Website must be heard and resolved in a court of competent subject matter jurisdiction located in the United Kingdom. Use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. The foregoing shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract.


You agree that no joint venture, agency, partnership, or employment relationship exists between you and MeIncluded as a result of this Agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in the Agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and MeIncluded with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and MeIncluded with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

These Terms and Conditions are available in the language of the Website. The specific Terms and Conditions under to which you signify your agreement will not be individually stored by MeIncluded.

The Website may not always be updated on a periodic or regular basis and consequently is not required to register as editorial product under any relevant law.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

These Terms and Conditions are effective as from 6 April 2018.